AWS Connect Consultant

Posted on April 21, 2025

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Job Description

  • Brillio
  • AWS Connect Consultant
  • exp:-5 years
  • Job Description
  • Primary Skills & Qualifications:
  • Amazon Connect Expertise:
  • Strong understanding of Amazon Connect Services as 90% of the work will be on the Amazon Connect side, including setting up contact flows, managing routing, and configuring AWS Connect.
  • AWS Services Knowledge:
  • Good knowledge of core AWS services, especially serverless services such as Lambda, API Gateway, DynamoDB, S3, Kinesis, IAM, and CloudWatch.
  • Infrastructure as Code (IAC):
  • Experience with Terraform for provisioning AWS resources.
  • Programming Skills:
  • Strong experience in Node.js for developing and maintaining serverless applications, Lambda functions, and integrations.
  • CloudWatch & Monitoring:
  • Experience with CloudWatch for monitoring and logging, ensuring solutions are performing optimally.
  • Design Flow & Contact Flows:
  • Experience supporting the creation and generation of design flows for AWS Connect contact centers.
  • Secondary/Good-to-Have Skills:
  • Salesforce Knowledge:
  • Understanding of Salesforce can be an added advantage, especially in integrating AWS Connect with Salesforce for CRM-related functionalities.
  • Lex Bot Integration:
  • Knowledge of Amazon Lex (for voice support and chatbot functionality) is preferred.
  • CI/CD & Git Workflow Awareness:
  • Familiarity with Git workflows for version control and understanding of CI/CD pipelines for deployment is a plus.
  • Python Programming:
  • Python programming skills are desirable for additional development and automation tasks

Required Skills

aws services especially serverless services such as lambda api gateway dynamodb s3 kinesis iam and cloudwatch.