Zoom Contact Center Implementation Specialist
Posted on May 19, 2025
Job Description
- Zoom Contact Center Implementation Specialist
- Location: "Remote"
- Job Type: Contract
- Experience: 3�7 years
- Job Summary:
- We are seeking a skilled and experienced Zoom Contact Center Implementation Specialist to lead and support the end-to-end implementation of Zoom Contact Center solutions. The ideal candidate will have hands-on experience with Zoom's CCaaS platform, including configuration, integration, testing, deployment, and user training. This role requires strong technical expertise, project management skills, and a deep understanding of customer service workflows and technologies.
- Key Responsibilities:
- Lead the end-to-end implementation of Zoom Contact Center solutions, including system configuration, call flow design, and IVR setup.
- Collaborate with cross-functional teams (IT, Customer Support, Operations) to define business requirements and implement solutions.
- Integrate Zoom Contact Center with CRM platforms, ticketing systems, and third-party applications as needed.
- Manage testing, troubleshooting, and validation of features and integrations prior to go-live.
Required Skills
zoom
engineer