Genesys Cloud , DevOps

Posted on June 11, 2025

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Job Description

  • Genesys Cloud , DevOps
  • 5+ years
  • Remote
  • Job Title: DevOps Engineer � Genesys Cloud (Terraform & CI/CD)
  • Location: Work Hours: IST / UK Hours Experience Required: Minimum 1 year in Genesys Cloud deployment using Terraform & CI/CD (5+ Years)
  • Job Overview:
  • We are looking for a skilled DevOps Engineer with expertise in Genesys Cloud migration projects, specializing in Infrastructure as Code (IaC) using Terraform and CI/CD methodologies for IVR deployments. The ideal candidate should have hands-on experience in deploying Genesys CX as Code and automating IVR solutions while working in IST/UK time zones.
  • Key Responsibilities:
  • Design, develop, and maintain Terraform scripts for automating Genesys Cloud infrastructure deployment. Implement CI/CD pipelines for IVR deployments to ensure smooth and automated delivery. Work closely with development and operations teams to ensure best practices in Infrastructure as Code (IaC). Support Genesys Cloud migration projects, ensuring seamless transitions and minimizing downtime. Monitor and optimize deployments for performance, security, and scalability. Troubleshoot deployment issues, ensuring quick resolution to avoid service disruptions. Collaborate with cross-functional teams to align DevOps strategies with business needs. Document deployment processes and best practices for team reference.
  • Required Skills & Experience:
  • Minimum 5 years of hands-on experience in Terraform & CI/CD. Minimum 1 year of experience in Genesys Cloud deployment using Terraform & CI/CD. Strong experience in Infrastructure as Code (IaC) principles and best practices. Hands-on expertise in designing, implementing, and maintaining CI/CD pipelines for IVR applications. Experience working with DevOps tools such as Git, Jenkins, Azure DevOps, or similar. Good understanding of Genesys Cloud IVR components, integrations, and APIs. Knowledge of scripting languages such as Python, Bash, or PowerShell is a plus. Ability to work in IST / UK hours and collaborate across different time zones. Strong problem-solving skills and ability to troubleshoot complex deployment issues. Excellent communication and teamwork skills.
  • Preferred Qualifications:
  • Genesys Cloud certifications (e.g., Genesys Certified Developer, Genesys Cloud Architect). Experience with AWS, Azure, or Google Cloud for cloud-based infrastructure deployment. Familiarity with containerization technologies such as Docker or Kubernetes. Knowledge of security best practices in cloud deployments."

Required Skills

minimum 5 years of hands-on experience in terraform & ci/cd. minimum 1 year of experience in genesys cloud deployment using terraform & ci/cd. strong experience in infrastructure as code (iac) principles and best practices.