QA Lead - 10+ Years and relevant into Telephony 5 Years
Posted on July 22, 2025
Job Description
- QA Lead
- � Cloud-Based Telephony Systems: Strong understanding of cloud telephony platforms
- � Experience in Teams Voice Cloud Telephony
- � Contact Centre Technologies: Experience testing contact centre solutions including IVR, call routing, softphones, and CRM integrations.
- � VoIP and SIP Protocols: Familiarity with VoIP standards, SIP trunking, and network performance monitoring tools.
- � API Testing: Expertise in REST/SOAP API testing and validation using tools like Postman, SoapUI.
- � End-to-End System Testing: Proven experience with functional, non-functional (performance, failover, security), and integration testing.
- � Test Management Tools: Experience using Azure DevOps for test planning and execution.
- � Automation Tools: Familiarity with automation frameworks (e.g., Selenium) and scripting for regression and smoke testing.
- � Performance Testing: Knowledge of tools like JMeter for testing call capacity, latency, and system responsiveness.
- � Agile/DevOps: Experience working in Agile or DevOps environments with continuous integration and deployment pipelines.
- � Documentation: Ability to define test strategies, write clear test cases, and maintain traceability to requirements.
- � Telephony and Unified Communications: Understanding of call flows, failover mechanisms, voicemail, presence, and unified communications.
- � Data Privacy & Security: Awareness of compliance and security standards (e.g., GDPR, ISO) in handling voice/data transmissions.
- � Team Coordination: Experience in coordinating test efforts across multiple workstreams.
- � Defect Management: Strong defect triage skills and the ability to drive resolution in collaboration with development and vendor teams.
- � Risk-Based Testing: Ability to prioritise testing based on business impact, critical paths, and technical risk
Required Skills
10+ years and relevant into telephony experience is 5 years