Amazon Connect Specialist (Contract)
Posted on August 1, 2025
Job Description
- Job Title: Amazon Connect Specialist (Contract)
- Experience Required: 8�10 Years
- Location: Remote
- Engagement: Contract
- Budget: Open
- About the Role:
- We are rebuilding our flagship Pharma Tech product using a next-gen AI-driven stack. As part of this transformation, we are developing a Medical Information Contact Center (MICC) module, which will integrate deeply with Amazon Connect to deliver intelligent, scalable, and compliant communication solutions.
- We are actively looking for a highly experienced Amazon Connect expert to help design, configure, and deploy the contact center integration for our MICC module. This is a hands-on contract opportunity for someone who has real-world expertise and can contribute from day one.
- Key Responsibilities:
- Lead the configuration and customization of Amazon Connect for our AI-based MICC module
- Design intelligent call flows, routing logic, IVR systems, and reporting dashboards
- Integrate Amazon Connect with third-party systems and internal platforms via APIs
- Implement real-time and post-call analytics using AWS services (e.g., Lambda, Lex, Polly, Transcribe)
- Ensure the contact center meets Pharma industry compliance, scalability, and security requirements
- Troubleshoot, optimize, and support ongoing improvements post-deployment
- Required Skills & Experience:
- 8�10 years of experience in cloud-based contact center solutions
- Proven expertise with Amazon Connect, including deep configuration and customization
- Hands-on experience integrating Amazon Connect with AWS ecosystem: Lambda, Lex, Polly, S3, etc.
- Familiarity with contact center analytics, compliance standards (HIPAA preferred), and agent experience tools
- Strong understanding of voice and chat routing, call flows, and reporting structures
- Ability to work independently and deliver in fast-paced environments
- Excellent communication and documentation skills
Required Skills
lambda
polly
s3