Associate Product Manager (APM)

Posted on February 3, 2025

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Job Description

  • Application Portfolio Management
  • Position - Requirement Document
  • Role Overview
  • The Application Portfolio Manager is responsible for improving the processes
  • associated with registering new applications and modifications. This role ensures data
  • quality and collaborates with the Primary Technical Owner to maintain proper data
  • standards. Additionally, the Application Portfolio Manager is tasked with creating
  • dashboards to address any queries.
  • Key Responsibilities
  • Process Improvement
  •  Enhance the processes for registering new applications and modifications.
  •  Identify and implement best practices to streamline application registration
  • processes.
  •  Monitor and evaluate the effectiveness of current processes and suggest
  • improvements.
  • Data Quality Assurance
  •  Ensure the accuracy and integrity of data related to application portfolio
  • management.
  •  Work closely with the Primary Technical Owners across company to verify and
  • correct data discrepancies.
  •  Develop and maintain data standards and protocols to ensure consistent data
  • quality.
  • Collaboration and Coordination
  •  Collaborate with the Primary Technical Owners to ensure all data is accurate and
  • up to date.
  •  Facilitate communication between technical and non-technical stakeholders.
  •  Coordinate with various teams to ensure compliance with data management
  • policies.
  • Dashboard Creation and Management
  •  Design and develop dashboards to provide insights and address queries related
  • to the application portfolio.
  •  Utilize data visualization tools to create user-friendly and informative dashboards.
  •  Regularly update and maintain dashboards to reflect the most current data and
  • information.
  • Required Skills and Qualifications
  •  Atleast 8-10 Years of Experience with Service Now platform
  •  Extensive knowledge of ServiceNow APM and its integration with the
  • ServiceNow platform
  •  Deep understanding of CSDM 3.0 or later, including its domains, data structure,
  • and best practices for CMDB data modeling
  •  Experience in aligning APM with CSDM, particularly in mapping applications to
  • business capabilities, services, and technical architecture Strong analytical and
  • problem-solving skills.
  •  Skill in creating and managing relationships between applications, business
  • services, and technical services as per CSDM guidelines
  •  Proficiency in using ServiceNow's Service Builder feature for creating and
  • managing services following CSDM guidance.
  •  Understanding of APM's role in strategic portfolio management and its integration
  • with other ServiceNow modules10.
  • o Application Inventory
  • o Categorization
  • o Data Certification
  • o Application Services
  •  Proficiency in data management and data quality assurance practices.
  •  Proficiency in Python, JavaScript, and shell scripting.
  •  Excellent communication and collaboration skills.
  •  Attention to detail and a commitment to maintaining high data quality standards.
  • Performance Metrics
  •  Efficiency and effectiveness of the application registration process.
  •  Accuracy and quality of application portfolio data.
  •  Timeliness and reliability of dashboard updates and queries resolution.
  •  Stakeholder satisfaction with data management and reporting processes.

Required Skills

servicenow apm csdm 3.0+ python javascript and shell scripting