About the Role

• Duration: 6 months
• Location: Pune, Indore
• Timings: Full Time (As per company timings)
• Notice Period: (Immediate Joiner Only)
• Experience: 810 Years
• Shift: Rotational Shift (Monthly)

What will your role look like

• Provide technical support to Business and enterpriselevel customers using AWS services, addressing issues and queries in accordance with SLAs.
• Troubleshoot and resolve complex technical issues related to AWS infrastructure and applications.
• Work closely with Global AWS Support teams and incountry AWS teams within a followthesun support model.
• Manage support tickets efficiently and escalate to Tier 2 as required.
• Produce and maintain technical and process documentation, including incidents, resolutions, and best practices.
• Continuously enhance your skills in AWS technologies and contribute to team knowledge sharing.

Why you will love this role

• Work in a global, dynamic environment supporting AWS services and enterprise customers.
• Opportunity to deepen your expertise in cloud infrastructure, networking, and AWS services.
• Engage in problemsolving on complex technical challenges, enhancing your troubleshooting and analytical skills.
• Be part of a highimpact team that supports growth and success for a leading global AWS partner.
• Continuous learning opportunities through exposure to cuttingedge AWS technologies and certification paths.

We would like you to bring along

• AWS Certification: AWS Certified Solutions Architect or AWS Certified SysOps Administrator.
• Minimum 8+ years of handson AWS experience.
• Minimum 6+ years in Technical Support or System Administration roles.
• Handson experience with EC2, S3, IAM, VPC, CloudWatch, RDS, Lambda, CloudFormation, ELB, and Route 53.
• Knowledge in Networking, Security, Databases, Operating Systems, Storage, and Web Server technologies.
• Familiarity with cloud computing and infrastructure.
• Excellent written communication and interpersonal skills.
• Strong analytical and problemsolving abilities.
• Customerfocused mindset.

Goodtohave skills

• AWS Professional Certification.
• Experience with ticket management and knowledge base tools.
• Exposure to global support operations and followthesun support models.
• Continuous improvement mindset and willingness to mentor peers.
• AWS support L2 and L3 support experience, 8+ yrs.
• Experience in networking.
• AWS certification is also required for a 24×7 rotational shift in Indore or Pune.