Microsoft Dynamics 365 (CRM) Functional Support
Posted on February 26, 2026
Job Description
*Microsoft Dynamics 365 (CRM) Functional Support*
*Client:* Vision Net
*Mode:* Remote
*Exp:* 5+ yrs
*Job Description*
5+ years' experience in Microsoft Dynamics 365 (CRM) functional support
Strong understanding of Customer Service, Sales, and CI Data/Journeys concepts
Expertise in CRM configuration: forms, views, business rules, security roles, data models, queues, case management
Ability to perform data fixes using Excel import/export, advanced search, and basic Dataverse queries
Experience working with ServiceNow / Jira / Azure DevOps or any other IT service management tool
Good understanding of integrations with Azure and third-party systems (ability to triage and escalate)
Strong communication skills and ability to interact with business and IT stakeholders
*Roles & Responsibilities:*
5+ years' experience in Microsoft Dynamics 365 (CRM) functional support.
Strong understanding of Customer Service, Sales, and CI Data/Journeys concepts
Expertise in CRM configuration: forms, views, business rules, security roles, data models, queues, case management
Ability to perform data fixes using Excel import/export, advanced search, and basic Dataverse queries
Experience working with ServiceNow / Jira / Azure DevOps or any other IT service management tool
Good understanding of integrations with Azure and third-party systems (ability to triage and escalate)
Strong communication skills and ability to interact with business and IT stakeholders
*Client:* Vision Net
*Mode:* Remote
*Exp:* 5+ yrs
*Job Description*
5+ years' experience in Microsoft Dynamics 365 (CRM) functional support
Strong understanding of Customer Service, Sales, and CI Data/Journeys concepts
Expertise in CRM configuration: forms, views, business rules, security roles, data models, queues, case management
Ability to perform data fixes using Excel import/export, advanced search, and basic Dataverse queries
Experience working with ServiceNow / Jira / Azure DevOps or any other IT service management tool
Good understanding of integrations with Azure and third-party systems (ability to triage and escalate)
Strong communication skills and ability to interact with business and IT stakeholders
*Roles & Responsibilities:*
5+ years' experience in Microsoft Dynamics 365 (CRM) functional support.
Strong understanding of Customer Service, Sales, and CI Data/Journeys concepts
Expertise in CRM configuration: forms, views, business rules, security roles, data models, queues, case management
Ability to perform data fixes using Excel import/export, advanced search, and basic Dataverse queries
Experience working with ServiceNow / Jira / Azure DevOps or any other IT service management tool
Good understanding of integrations with Azure and third-party systems (ability to triage and escalate)
Strong communication skills and ability to interact with business and IT stakeholders
Required Skills
crm configuration
it servicemanagement tool
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