Overview

Technical Skills neededServiceNow (ITSM OR HRSD OR CSM OR FSM OR PORTAL, CMDB, VIRTUAL AGENT, ITAM, ITOM, ITBM, CMDB etc. With strong Scripting and integrations)

Key Responsibilities

• Must have hands on standard CSM process implementation
• ServiceNow in depth Process knowledge (CSM Process, integrations etc.)
• Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.…)
• Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
• Integrations with Applications and Data Sources. Process Integrations
• Good Knowledge on Field Service Industry good practice