Software Engineer
Posted on March 10, 2025
Job Description
- Proficient in Dynatrace, Grafana, or similar monitoring tools.
- Strong knowledge of relational databases (e.g., MySQL, PostgreSQL, SQL Server) and advanced SQL queries.
- Hands-on experience with Python for scripting and automation.
- Familiarity with Linux/Unix systems and basic system administration tasks.
- Familiarity with Service Now
- Experience with cloud technologies (e.g., AWS, Azure) is a plus.
- Role Description
- Investigate, diagnose, and resolve issues from production environments by analyzing logs, metrics, and performance data.
- Technical knowledge in Python ,Oracle, Synapse (Junior to Mid level),SNOW,JIRA
- Ensure timely resolution of incidents, escalating to L3 support when necessary.
- Develop and maintain scripts in for automation of routine support tasks, such as system health checks and data processing.
- Assist in the development of automation tools to improve operational efficiency and reduce manual intervention.
- Work closely with development and operations teams to ensure seamless integration and minimal disruption to production system
- Provide detailed documentation of incidents, resolutions, and known issues for future reference.
- Perform root cause analysis (RCA) for recurring incidents and work on solutions to prevent reoccurrence.
- Suggest and implement preventive measures to improve system reliability�and�uptime.
Required Skills
mysql
postgresql
sql server
python
linux/unix
service now
cloud technologies
oracle
synapse